Shipping FAQs
How long does fulfillment take?
We typically aim to ship your order within 24 hours. The delivery process usually takes 7-14 days from the time your order is placed. Once your order has been fulfilled, you will receive an email update with tracking information
How long will it take to receive my order?
The delivery time will vary depending on your location. Typically, orders shipped to the USA will arrive within 7-14 business days, while other deliveries can take anywhere from 7-20 business days. You will receive a confirmation email with the delivery details once your order has been processed and shipped.
How can I access the tutorial for my purchase?
There are two ways to access the tutorial for your purchase.
Firstly, you can find a Vimeo link on the package that you receive.
Alternatively, you can download the tutorial from our website. Simply log in to your account using your email at https://tccmagic.com/account/login or create an account at https://tccmagic.com/account/register if you don't have one. Once logged in, navigate to "My Downloadable Files" to access the tutorials for your orders.
How to change my address or edit shipping information after I complete the order?
If you need to change your shipping information after completing the order, please contact us at service@tccmagic.com as soon as possible. We will do our best to modify the information before the order is shipped out.
However, please keep in mind that once the package has been shipped, we have no control over it. Therefore, it's crucial to double-check your shipping information before completing your order.
Declared Information
To ensure the safety of shipped items and a seamless logistics process, we declare the value of products according to the listed price. As a result, any taxes and related expenses will be the responsibility of the recipient.
If you require a different amount to be declared on the customs declaration form, please inform us via email. Please note that TCC cannot bear any risks caused by this, and packages lost during shipping cannot be compensated at the original purchase price.